If you have a concern, complaint, or dispute regarding our services, this page explains exactly how to raise it and the escalation route if you're not satisfied with our response.
We take every complaint seriously. We aim to resolve issues quickly and fairly — both because it's the right thing to do, and because trust is the only real asset of a small advisory practice.
Step 1: Contact us directly
Reach out to us first
For any complaint, please contact us with full details. Include the issue, the date(s) involved, any reference numbers (transaction IDs, policy numbers), and what outcome you'd like.
⏱ Acknowledgement within 2 business days · Resolution within 7 business daysStep 2: Escalate to our partner platform
If your complaint relates to a transaction on Wealthy
Since transactions for mutual funds, insurance, demat, and PMS happen on the Wealthy platform (which is SEBI/IRDAI regulated), platform-level issues may need to be raised with them directly:
- Wealthy support: wealthy.in
Step 3: Escalate to the regulator
If you are not satisfied with our resolution within the timelines above, you can escalate to the relevant regulator. For each type of complaint, here's where to go:
Mutual fund complaints — AMFI / SEBI
AMFI (Association of Mutual Funds in India)
For complaints about mutual fund distributors (like us):
- Website: amfiindia.com
- Investor section: amfiindia.com → Investor Grievance
SEBI SCORES (Securities and Exchange Board of India)
For escalating securities-related complaints:
- SCORES portal: scores.gov.in
- SEBI toll-free helpline: 1800-22-7575 / 1800-266-7575 (Mon–Fri, 9:30 AM – 5:30 PM)
Insurance complaints — IRDAI
IRDAI Bima Bharosa
For insurance-related complaints (term, health, etc.):
- Bima Bharosa portal: bimabharosa.irdai.gov.in
- IRDAI helpline: 155255 or 1800-4254-732
- Email: complaints@irdai.gov.in
Insurance Ombudsman
For unresolved insurance disputes
If your insurance complaint isn't resolved by the insurer or IRDAI, you can approach the Insurance Ombudsman free of charge:
- Find your zonal Ombudsman: cioins.co.in
What to include when filing a complaint
To help us (or the regulator) resolve your complaint quickly, include:
- Your full name and registered contact details
- Folio number, transaction ID, or policy number (if applicable)
- Date(s) of the issue
- A clear description of the problem
- What outcome you're seeking
- Copies of any relevant correspondence or documents
Our commitment
We will:
- Acknowledge your complaint within 2 business days
- Provide a written resolution within 7 business days for most issues
- Keep you informed if the issue requires more time
- Treat every complaint without prejudice
- Use complaint patterns to improve our processes — your feedback genuinely matters
Public complaint statistics
As required for transparency:
- Total complaints received: 0 (since launch in 2026)
- Complaints resolved: 0
- Complaints pending: 0
This data is updated quarterly.
Beware of fraud
Aequus Money / Kunal Sehgal will never:
- Ask you to transfer money to a personal bank account
- Ask for OTPs, passwords, or PINs
- Send unsolicited "investment opportunities" or "tips"
- Pressure you to invest in any specific product
- Promise guaranteed returns
If you receive any communication claiming to be from us that does any of the above, it is fraudulent. Report it to us immediately at hello@aequusmoney.com.